For deliveries outside the U.K. please contact me for postage rates.

Information on Import Duty (Applicable to orders from outside EU only):
Please note that all shipments outside of the European Union (EU) may be subject to Import Duty / TAX / VAT which are applied once a shipment reaches your country.

I have no control over these charges and am unable to predict what they may be. These charges are the sole responsibility of the customer as the importer. Customs clearance charges and handling fees must be paid for by the importer of the goods. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level - please contact your local customs/import/mail departments for rates before you place an order.

I am not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from outside of the EU, you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product(s) and any Import Duty / Tax / VAT or penalty imposed by your government.

In addition, items may be subject to random checks which may cause associated delays and additional charges.

 

returns ...

As an online seller I fully comply with the Consumer Protection (Distance Selling) Regulations 2000 so you can be assured that your rights as a buyer will be respected. In order to avoid the need to return items I ask that you please feel free to email me with any questions you have prior to ordering.

Returns procedure:
Items that have not been made to a customers specifications can be returned in their original unused condition within 7 working days of the receipt of the item. Unless the product is faulty, the buyer will be financially responsible for the safe return of any item using an appropriate postage service. In addition, the original postage costs will be deducted at cost (this may therefore be more than the actual amount originally charged).

If you wish to return an item please email me with details of your order along with the reason for return. Refunds will be issued by the same method used for the original payment.

Bespoke Products:
In compliance with the Consumer Protection (Distance Selling) Regulations 2000, I cannot accept returns of, or issue refunds on, any item that has been made to a customers specifications or which has been modified at the request of the customer - this is because I am unlikely to be able to resell such items.

By making payment for such an items you are agreeing to these terms. Please understand this when placing orders for items that are bespoke.

Futher details can be found here:
www.legislation.gov.uk/uksi/2000/2334/contents/made